Privacy Policy

Vigor Wallet is a leading organization in the field of blockchain and Web3 technologies, providing products and services to users, creators, and developers under its own brand as well as other brands owned by the Company. Such products may include, in particular, Vigor Wallet, and others.

Vigor Wallet (“the Company,” “we,” “us,” or “our”) understands the importance of your personal information. We process your data responsibly and in accordance with applicable laws and regulatory requirements.

We value the trust you place in us when using our products and services, as well as when visiting our websites, including vigorwallet.io, vigorwallet.com, and others (“Sites”). This Privacy Notice (“Notice”) applies to the Sites (including subdomains), applications, products, and services (collectively, “Offerings”) on which it is posted, referenced, or linked.

This Notice (including any supplemental notices incorporated into it) describes how we process personal information collected when you access our Offerings. When you leave the Offerings, this Notice no longer applies. Any external website, application, or service you visit thereafter is governed by its own terms of use and its own privacy policy (if any), and not by this Notice.

This Notice also explains your rights and choices regarding your personal information, including how you may contact us if you have questions or concerns. For the purposes of this Notice, “Personal Information” means any information relating to an identified or identifiable natural person.

Please read this Notice carefully. If you do not agree with it or any part of it, you must stop accessing and using any part of the Offerings. If you change your mind in the future, you must immediately cease using the Offerings. You may exercise your rights with respect to your Personal Information as described in this Notice, and you may contact us at any time regarding those rights using the methods provided in the “Contact Us” section below.

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Vigor Wallet — Privacy Policy TL;DR

Vigor Wallet Users — What This Means for You

We prioritize the security, protection, and privacy of Vigor Wallet users. You can configure your wallet according to your personal preferences and needs. A detailed overview of available settings related to privacy and user experience is available on the Vigor Wallet website.

The updated Privacy Notice ensures transparency in our data processing activities. For Vigor Wallet users, this means:

We do not collect your private keys.
We do not sell your personal information.
We do not collect or retain personal data unless it is necessary to provide wallet services and improve the user experience.
We may temporarily process your IP address, but only for specific functionality and security reasons (e.g., DDoS prevention).
We do not collect financial payment or banking information, except when required for specific wallet features.

We process IP addresses only when necessary for:

ensuring basic wallet functionality;
proxying requests to protect your IP and device data from third parties;
improving performance (measuring latency, balancing load, routing requests to the nearest servers);
complying with legal requirements, including sanctions compliance;
ensuring the security of the service, including DDoS prevention.

To further limit the collection of device and usage data, you may consider using a VPN.

We do not collect unnecessary data. Possible categories of information are listed in Section 2 and may include:
wallet and transaction information, such as your public address (processed under default settings — you can disable this at any time);

Vigor Wallet settings and preferences (generally stored locally; if synced, encrypted);
feedback and survey responses you choose to provide;
analytics data (if enabled) — collected pseudonymously; analytics can be disabled at any time;
device information if you have enabled push notifications.

Use of this information depends on your Vigor Wallet settings. By default, the wallet operates using standard infrastructure (e.g., RPC providers). In rare cases (such as outages) alternative RPC providers may be used. You can disable default settings at any time.

For certain features, configuration options may be temporarily limited — we will notify you if this is the case.

1. Our Relationship with You

Vigor Technologies Ltd. (“Vigor,” “we”) provides Vigor Wallet and determines the purposes and methods of processing your personal information.

You use Vigor Wallet in accordance with the Terms of Use.

The wallet may be used by individual users or organizations. If you use the wallet on behalf of an organization, the organization controls the associated accounts and access.

2. Personal Information We Collect

We collect Personal Information in two ways:

1. Information you provide to us;
2. Information collected automatically.

All collected information is used strictly for the purposes described in Section 3.

You may voluntarily provide an email address for notifications or additional features. Providing an email is optional — it is not required to create or use a wallet.

When using Vigor Wallet, we collect:

1. technical information necessary for wallet functionality;
2. information you provide to us.

Personal Information You Provide

The types of information you may provide depend on your interactions with the wallet. Some information may be required for certain features; other information is optional.

Account and Profile Information

You may provide information via emails, feedback forms, or other channels. This may include your name, contact details, and message content.

Support Information

If you request technical support, we process the information necessary to respond: name, contact information, issue description, and support history.

Other Information

This may include wallet-related data and content you create or upload through the wallet.

If certain features require additional information (e.g., identity verification), we will notify you in advance.

Information Collected Automatically

We automatically collect information necessary for the wallet to function properly. Where possible, such information is de-identified or aggregated.

Single Sign-On

If you use single sign-on with external services, we may receive data from those providers. Processing is subject to the privacy policies of those services.

Device and Usage Information

We may collect information about:

device type and browser;
operating system;
interactions with the wallet;
crashes and errors;
cookies;
timestamps of activity.

This information may be potentially identifiable.

Cookies and Similar Technologies

We use cookies, pixel tags, and similar technologies for core functionality and analytics. See the **Cookie Policy** for details.

Information from Other Sources

We may receive information from:

marketing partners;
research partners (e.g., UX studies).

This information may be combined with information collected directly from you.

3. How We Use the Personal Information We Collect
We use Personal Information only for the purposes for which it was collected.

We may use your Personal Information for:

Creating an account or profile, if required.
Providing, operating, and supporting the Offerings.
Personalizing the Offerings (e.g., regional preferences, Third Party Platform interactions).
Improving the Offerings and developing new features.
Communicating with you via email, text, or chat for administrative or support purposes.
Note: Our support team does not have a phone line and will never contact you by phone.
Sending marketing materials where legally permitted and subject to your consent.
Customer and third-party relationship management.
Aggregating or de-identifying information for statistical or analytical purposes.
Administrative and legal compliance, including sanctions compliance.
Ensuring safety, security, and integrity, including investigating violations and preventing misuse.

Note: AI-enhanced tools may be used responsibly for operational support, such as summarizing support interactions.

4. Who We Share Personal Information With
We do not sell your Personal Information.
We may share Personal Information with:

Group Entities

Affiliates and subsidiaries that help provide the Offerings.

Service Providers

Third parties that support hosting, maintenance, cybersecurity, analytics, support, and other services. Examples include:

payment processors;
cloud storage providers;
communication platforms;
network and analytics providers;
security service providers.

Native Integrations

Data shared with integrated apps stays isolated and is not shared with other clients or services.

Legal

We may disclose Personal Information to law enforcement or regulatory authorities when legally required or when necessary to protect rights, security, or compliance.

Strategic Business Partners

With your consent, for limited purposes such as marketing or co-branded activities.

Third Party Platforms

Shared when you actively choose to interact with third-party services (see Section 10).

5. Service Providers
We engage Service Providers as described above. These independent companies assist in operating and supporting the Offerings.

6. Your Rights
Your rights depend on your jurisdiction. Some rights may not apply in all regions.
You may have the rights to:

Right to Access (Right to Know)

Request information about how we process your Personal Information and what categories we hold.

Right to Rectification

Correct, update, or complete inaccurate information.

Right to Erasure (Right to Deletion)

Request deletion unless restricted by legal obligations or legitimate interests.

Right to Object

Object to processing based on legitimate interest or for direct marketing.

Right to Restrict Processing

Request limited processing in certain circumstances.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Withdraw Consent

Withdraw previously given consent at any time.

Right to Lodge a Complaint

Submit a complaint to your supervisory authority.

Right Against Discrimination

You will not be treated differently for exercising your rights.

Right to Opt Out of Targeted Advertising, Sale, or Sharing

Where applicable, opt out of certain uses of Personal Information.
To exercise these rights, contact us via the “Contact Us” section.

We may require identity verification. In rare cases, requests may be refused for legal reasons — you will be informed if this occurs.
Appeals may be sent to support@vigorwallet.com

7. Retention of Information

We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Notice, to provide the Offerings, or as instructed by you, unless a longer retention period is required or permitted by law. We may also retain data as necessary for legal claims, complaints, litigation, or regulatory proceedings.

8. Security and Storage

We implement reasonable security measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction when submitted through the Offerings. However, no internet or email transmission is entirely secure. Please keep this in mind when sharing information. If you believe your privacy has been compromised, contact us immediately.

For more information on our security practices, see our Security page.
Personal Information collected through the Offerings is stored in the United States.

9. Data Analytics and Advertising

Data analytics are necessary to provide and improve the Offerings, and may also be used for marketing purposes. We obtain your consent where required. Analytics may be performed by Consensys or by third-party services.

With your consent, first-party analytics may be used to evaluate performance, improve products, or support marketing activities. Third-party analytics services, such as Google Analytics, may also be used to analyze User interactions with the Offerings. These services may collect information about how you arrived at the Offerings from other websites. Data collected by these third parties may be accessed by them to evaluate use of the Offerings. Google Analytics may also be used for advertising purposes. To prevent Google Analytics from collecting your data, you may install the Google Analytics Opt-Out Browser Add-on.

Advertising.
With your consent, third-party services—such as Google Analytics, Google Tag Manager, Hubspot, Segment, or LinkedIn—may use cookies and web beacons to collect information about your activity on the Offerings in order to serve advertising based on your interests. This may include displaying ads on other websites based on your previous visits to the Offerings. These tools may also measure the effectiveness of ad impressions and related interactions.

Tracking technologies used by third parties or technology partners (such as social media plugins) are not covered by this Privacy Notice, and we do not control them.

To learn more or opt out of interest-based advertising, visit:

Network Advertising Initiative
Digital Advertising Alliance

10. Third-Party Links and Websites

The Offerings may allow interaction with third-party services, decentralized applications, and platforms (“Third Party Platforms”). This Privacy Notice does not apply to these third parties, and we are not responsible for their privacy practices. The presence of a link does not imply endorsement. Your use of Third Party Platforms is governed by their respective terms and privacy policies.

Where feasible, and when permitted, we may limit the Personal Information shared with Third Party Platforms by using proxies.

11. Co-Branded Websites

If the Offerings link to co-branded websites that include our branding, this Privacy Notice does not apply to those sites. You should review the privacy notices of the individual websites.

12. Eligibility

Users under the age of majority in their jurisdiction may use the Offerings only with parental or legal guardian consent or supervision. In accordance with COPPA, if we receive information from a child under 13 without verified parental consent, we will use the information solely to notify the parent or guardian that the child cannot use the Offerings, and the information will be deleted.

13. Change of Ownership

In the event of a merger, acquisition, transfer, or sale of all or part of our assets, we may transfer your Personal Information to the acquiring entity. We will make reasonable efforts to notify you of any such transfer, either via a notice on our homepage or via email.

14. Changes to this Privacy Notice

We may amend this Privacy Notice at any time to reflect changes in law, data practices, or technology. The updated Privacy Notice will remain accessible throughout the Offerings. You should review it periodically. The “Date of Last Revision” indicates when the Notice was last updated.

By continuing to use the Offerings, you confirm that you have read and understood the most recent version of this Privacy Notice.

15. Complaints

If you wish to file a complaint regarding our processing of your Personal Information, please contact us using the details in the “Contact Us” section. We will attempt to respond promptly. You may also submit a complaint to the appropriate supervisory authority.

 

Supplemental Privacy Notices
EU, Turkey, Switzerland, and the United Kingdom (EEA+)
Effective: 18 June 2024

This Supplemental Privacy Notice applies to you only if you are a natural living person and you are located in the European Union, a European Free Trade Association country, Turkey, Switzerland, or the United Kingdom (“EEA+”). If you are located in the EEA+ and engage with the Offerings, Consensys is the data controller with regard to the provision of the Offerings. This Supplemental Privacy Notice is incorporated into and forms part of the Consensys Global Privacy Notice.

This Supplemental Privacy Notice provides supplemental notices that are unique to the EEA+ region.

1. Legal Bases for the Processing of Personal Information
In accordance with our legal requirements in this region, we are required to identify and inform you of the legal basis that we use for the processing of your Personal Information. In this section we provide you with information about the legal bases we rely on when processing your Personal Information.

If you are located in EEA+ our legal basis for processing your Personal Information is described in this section. Please note that more than one legal basis may exist for the processing of your Personal Information:

Consent.

This is the case where you have consented to the use of your Personal Information.

Contract.

The performance of the contract is used as the legal basis for the processing of your Personal Information for the purpose of providing the Offerings to you. For example, we need your Personal Information to provide you with our Offerings, to perform our obligations associated with our contract with you, such as to create and secure your account, to respond to your inquiries or to take steps that you request prior to signing up for the Offerings.

Legitimate Interest.

We have a legitimate business interest in processing your Personal Information to provide the Offerings to our Customers. We only rely on legitimate interest as a legal basis when the legitimate interests do not override your fundamental rights and freedoms associated with privacy and data protection on balance. We ensure we comply with any requests you make to exercise your associated rights.

The processing of your Personal Information where legitimate interests are used as the legal basis for the processing of your Personal Information may include the following purposes: to communicate with you, to optimize our Offerings, for compliance, fraud and safety purposes and to provide the Offerings.

Legal Obligation.

We may have a legal obligation to process your Personal Information, for example to comply with tax and accounting obligations (which may include anti-money laundering (AML) laws and know-your-customer (KYC) requirements). We may process your Personal Information when necessary to establish, exercise, or defend legal claims.

2. Data Protection Officer
The Consensys Software, Inc. Data Protection Officer can be reached at: support@vigorwallet.com

3. International Data Transfers
As part of a global business, we need to transfer your Personal Information outside of the EEA +.In this section we describe how we ensure the protection of your Personal information, through the use of safeguards, when we transfer your Personal Information outside the EEA+.

If you provide us with your Personal Information when using the Offerings from the EEA, Turkey, Switzerland or the UK or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Personal Information outside of those regions to the United States for storage and processing.

When we transfer your Personal Information internationally, we ensure that relevant safeguards are in place to afford adequate protection for your Personal Information and we will comply with applicable data protection laws, by relying on an EU Commission adequacy decision, or the current standard contractual protections for the transfer of your Personal Information or a derogation if one is available.

Please contact us using the methods described at Section 16 of the Global Privacy Notice if you want further information on the specific mechanism used by us when transferring your personal information out of EEA+.

4. Complaints
You have the right to contact the appropriate supervisory authority at any time to lodge a complaint regarding the processing of your data. The list of EU supervisory authorities is located here. All other supervisory authorities can be located via a search for their website homepage.

 

Residents in US States with Privacy-related Consumer Protection Laws
Effective: 18 June 2024

This Supplemental Privacy Notice applies to you only if you are a natural person and you are a resident of any state in the United States with a privacy-related Consumer Protection Law. This Supplemental Privacy Notice is incorporated into and forms part of the Consensys Global Privacy Notice.

Please note that the rules implementing some of these laws have not yet been finalized. We are continuously working to better comply with these laws, and we will update our processes, disclosures, and this notice as these implementing rules are finalized.

This Supplemental Privacy Notice provides supplemental notices that are unique to the US states referenced above.

1. Categories of Personal Information We Collect, and How We Use and Share that Information
The Personal Information we may collect, use and share over the next 12 months is set out above in the Global Privacy Notice. Specifically:

Personal Information we collect is set out at Section 2 of the Global Privacy Notice.
How we use Personal Information we collect is set out at Section 3 of the Global Privacy Notice.
Who we share Personal Information with is set out at Section 4 of the Global Privacy Notice.
2. Manage Cookies
Global Privacy Control (“GPC”) is a setting you can enable in your web browser to communicate your privacy preference for not having certain information about your webpage visits collected across websites. For all the details, including how to turn on GPC, visit https://globalprivacycontrol.org/.

3. Sharing of Personal Information
In the last 12 months, we have allowed third party ad providers to collect Personal Information from visitors to certain Offerings (for example, our websites) for the purposes of advertising and analytics. This practice may constitute the “sharing” (which is a term used to address the sharing of information for advertising purposes) of Personal Information. To the extent that our practices constitute the sharing of your Personal Information, you have the right to opt-out of the sharing of your Personal Information with the third parties in this Privacy Notice by contacting us using the methods described at Section 16 of the Global Privacy Notice. You can also opt-out by enabling Global Privacy Control (see Section 2 above).

4. We Do Not Sell Your Personal Information
You have the right to know whether your Personal Information is being sold. We do not sell your Personal Information. Your personal information is “sold” when it is provided to a third party for monetary or other valuable consideration for a purpose that is not a “business purpose” as set forth in the CCPA or other U.S. state data privacy laws. Please note a “sale” does not include when we disclose your personal information at your direction, or when otherwise permitted under law.

5. Right to Opt-out of Sharing
We do not sell your Personal Information, so we do not offer an opt out. We may “share” personal information with third parties for personalized advertising purposes as described above. You may indicate your choice to opt-out of the sharing of your personal data with third parties for personalized advertising on third party sites by contacting us using the methods described at Section 16 of the Global Privacy Notice. You can also opt-out by enabling Global Privacy Control (see Section 2 above).

Even if you turn off “sharing,” you may still see personalized ads based on information other companies and ad networks have collected about you, if you have not opted out of sharing with them.

6. Non-Discrimination
U.S. state privacy laws prohibit businesses from discriminating against you for exercising your rights under the law. Discrimination may include denying services, providing a different level or quality of service, or charging different prices. We do not discriminate.